Home > Business, Leadership, mentor, Success > Mind your business manners

Mind your business manners

Manners are very important.  I try and teach my kids manners.  Mostly Please and Thanks You’s to them when they are very young.  Heck, we even start with sign language with all of our little ones (going to be four of them pretty soon).  They all have been able to say Please and Thank You even before they could speak. 

I’d like to say that they are perfect little angles and are the most well behaved kids ever known to man but they aren’t.  They still need reminding from time to time.  Actually it surprises us when we don’t need to prompt them.  Manners are still a work in progress for my almost seven, four and two year old kids.  At some point they’ll get it because their momma and I won’t ever stop reminding them.

No, Thank You!

 

So what happens to adults when we forget our manners?  When we stop saying Please and Thank You at work and start treating colleagues and God forbid clients and customers in a negative fashion?  Things can turn ugly.  At worst, you’re going to upset or lose clients.  A business is going to be hard pressed to survive poor customer service on the phone or in person.  Co-workers will get testy and resentful of those without manners at work. 

So the next time you see a co-worker smile and say Hi.  Try it.  They don’t have to be your best friends at work but the least we all can do is be pleasant and use some manners.  Smiles tend to spread and are infectious.  If your customer service is lacking you’d be sure to better tighten it up as well.  I don’t care if you’re in a position to do so or not.  Correct an error when you hear or see it otherwise you just set a new lower standard through your tacit approval.  But when you do correct someone, be sure to use your manners.

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  1. February 11, 2011 at 8:43 am

    Matt,
    I like your statement about tacit approval. Set a high standard for your employees and teams on courtesy and customer service. It builds the highest form of professionalism and customer service!
    Kate

  2. February 11, 2011 at 8:49 am

    Kate,

    The deciding factor for many prospective customers just might be how they were treated when they walked in or called. Every business has the opportunity to present a positive image. I’d rather not waste those important opportunities.

    -Matt

  3. February 14, 2011 at 8:56 pm

    I’m a greeter at my church and since I’m the first person a new comer sees, it is very important to be friendly and courteous. First impressions are often what make people come back. I like to think it’s the same with clients and customers.

  4. February 15, 2011 at 8:44 am

    Clar,

    Thanks for the comment. I think you’re right on. I remember the nice people I meet. They stick out because they are genuine.

    -Matt

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